Refund policy

At MyMasolo, customer satisfaction is very important to us.

We accept returns within 14 days of delivery.

To be eligible for a return:

Certain items are not eligible for return, including:

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:
Shipping fees are non-refundable.

Customers are responsible for return shipping costs unless:

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:

Please include clear photos of the issue.

For any questions related to returns or refunds, please contact us at:

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